Consumer Privacy Policy

This Consumer Privacy Notice describes how Close With Keys and Responsive Mortgage, a Division of Gold Star Mortgage Financial Group ("we") collect, use, share, and protect the nonpublic personal information of our loan applicants and clients.

Information We Collect

• Information you provide on applications and forms (name, address, income, assets, employment, SSN)
• Information from your transactions with us (loan balances, payment history)
• Information from consumer reporting agencies (credit reports, credit scores)
• Information from third parties (appraisers, title companies, employers, insurers)

How We Use It

We use your information to evaluate your loan application, process and service your loan, comply with legal and regulatory obligations, prevent fraud, and communicate with you about your file.

Sharing

We do not sell your personal information. We share it only as permitted by law — including with service providers (title, appraisers, insurers, credit bureaus), investors and warehouse lenders, and regulators. We may share information with affiliates and non-affiliates as permitted or required by law.

Your Right to Limit Sharing

Federal law gives you the right to limit some but not all sharing. To limit sharing where permitted, contact us at mkeys@responsivemortgage.com or 832-392-4917.

How We Protect Your Information

We maintain physical, electronic, and procedural safeguards that comply with federal standards, including secure encrypted portals for document exchange and application submission.

Contact

Mike Keys · NMLS #2795829 · Responsive Mortgage, a Division of Gold Star Mortgage Financial Group · mkeys@responsivemortgage.com · 832-392-4917